As part of the customer-agency rapport there are certain key factors to ensure a good work relationship so that our workflow remains constant, productive, creative and of great quality. We can have a good first project but how do make sure that this remains the same every time we work for a customer? Below are 3 key points we follow to preserve a healthy and satisfactory relationship between both parties.
Communication and Expectations.
If we want to know what the client’s expectations are, we start by listening to what they are hoping to obtain for each project by triggering formal and informal communication. In order to demonstrate client commitment, we show involvement and understanding. Effective and accurate communication helps us understand what the client is expecting of the agency and vice versa. It shows our client which tasks can be solved and fulfilled by the agency and what are the limitations of both parties.
Deadlines and quality in projects
Being efficient and meeting deadlines is as important as delivering quality work. Understanding the client expectations allows us to deliver quality work that upholds all the promised deliverables since day one. Clients cannot afford to lose time waiting on us to make the same mistake time after time; that is why innovating and maintaining our quality as an agency helps us deliver the best possible service. We are confident in our vision and strategy for managing projects.
Customer Focus
For you to feel valued as a customer, we will demonstrate our commitment to delivering top quality services and projects by meeting deadlines, having open lines of communication and problem resolution. We will focus on getting feedback and working together to create a relationship. We have experienced that a happy customer is the best ambassador we can hope to reference our work to future clients.
Is not only about client retention but being able to help each other grow; finding satisfaction in delivering a good result by believing in quality and following an established and successful process. Building significant business relationships makes us want to go the extra mile by delivering with quality, so our hope is that you feel that you are getting everything you asked for since day one and a little more.
